TERMS OF SERVICE

Last Updated: September 8, 2026

These Terms of Service ("Terms") govern your access to and use of luminixeye.com (the "Site") and any products, services, information, features, or functionality offered through the Site (collectively, the "Services").

The Site and the Services are operated by LUMINIX LIMITED ("LUMINIX", "we", "us", or "our").

By accessing the Site, using the Services, or placing an order through the Site, you agree to be bound by these Terms.

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SECTION 1 - CONTRACTING ENTITY

The contracting seller for purchases made through the Site, unless expressly stated otherwise, is:

LUMINIX LIMITED
Company Registration No.: 79250339

Registered / Business Address:
Units 507-508, 5/F,
China Insurance Group Building,
141 Des Voeux Road Central,
Central, Hong Kong

We may engage affiliates, contractors, fulfillment partners, logistics providers, customer service providers, or other service providers located in the Republic of Korea or other countries to perform operational activities including customer support, order processing, inventory management, packaging, fulfillment, and shipping.

The use of such service providers does not change the identity of the contracting seller, which remains LUMINIX LIMITED unless expressly stated otherwise.

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SECTION 2 - ACCEPTANCE OF THESE TERMS

By visiting the Site, using any part of the Services, or purchasing a product from us, you agree to these Terms together with any policies incorporated by reference, including our Privacy Policy, Refund Policy, Shipping Policy, and any product-specific terms or notices.

If you do not agree to these Terms, you must not use the Services or place an order through the Site.

If mandatory consumer protection laws in your country or place of residence provide rights that cannot lawfully be excluded or restricted, those rights will continue to apply.

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SECTION 3 - ELIGIBILITY

By using the Services, you represent that you are at least the age of majority required to enter into a binding contract in your country or place of residence, or that you have obtained all legally required consent from a parent or legal guardian.

You may not use the Site or our products for any unlawful, fraudulent, unauthorized, or prohibited purpose.

You must comply with all applicable laws and regulations when using the Site and our products.

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SECTION 4 - ORDERS AND CONTRACT FORMATION

You may place an order using the checkout process provided on the Site.

An automated order confirmation does not necessarily constitute our final acceptance of your order. It confirms that we have received your order.

A binding sales contract is formed when we accept the order and begin fulfillment, or when we send you a shipment confirmation, whichever occurs first.

We reserve the right, acting reasonably, to reject, suspend, limit, or cancel an order where:

• payment cannot be successfully processed;
• order, billing, or shipping information is incomplete, inaccurate, or suspected to be fraudulent;
• unauthorized, fraudulent, abusive, or suspicious activity is detected;
• an order appears to be placed for unauthorized resale;
• products are unavailable;
• applicable legal, customs, import, export, or regulatory requirements prevent us from fulfilling the order; or
• other circumstances beyond our reasonable control make fulfillment impracticable.

Where a cancelled order has already been charged, any applicable refund will be processed in accordance with our Refund Policy and the procedures of the relevant payment provider.

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SECTION 5 - PRICES AND PAYMENT

Product prices are displayed on the Site and may be changed at any time before an order is accepted.

Promotions, discounts, coupons, and special offers may be subject to additional conditions.

Once a sales contract has been formed, the price applicable to that order will generally be the price confirmed at checkout, subject to correction of obvious pricing or technical errors as permitted by applicable law.

Available payment methods are shown during checkout.

Payments may be processed through third-party payment service providers, card networks, banks, or financial institutions.

Your bank or card issuer may charge foreign transaction fees, currency conversion fees, or other charges. Such charges are governed by the terms between you and the relevant financial institution.

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SECTION 6 - BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate information for all purchases made through the Site.

This includes your name, billing information, shipping address, email address, telephone number, and any other information reasonably necessary to complete your order.

You are responsible for promptly correcting inaccurate information.

We are not responsible for delays or additional costs caused by incorrect or incomplete information supplied by you, except where applicable law provides otherwise.

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SECTION 7 - SHIPPING AND DELIVERY

We ship orders to eligible destinations using third-party carriers and logistics providers.

Estimated shipping or delivery times shown on the Site are estimates only unless we expressly guarantee a specific delivery date.

Delivery times may be affected by customs clearance, air transportation, carrier operations, public holidays, weather, regulatory procedures, force majeure events, or other circumstances outside our reasonable control.

You must provide a complete and accurate delivery address.

Where an order is returned, delayed, or requires re-delivery because of inaccurate or incomplete information supplied by you, additional shipping or handling charges may apply to the extent permitted by law.

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SECTION 8 - CUSTOMS, DUTIES, AND IMPORT REQUIREMENTS

Orders may be shipped internationally.

Depending on the destination, customs duties, import taxes, value-added tax, clearance fees, or similar charges may apply.

Unless expressly stated otherwise on the Site, the customer is responsible for such charges.

Customers are responsible for checking applicable import, possession, and use requirements in their destination country or region.

Where required for compliance with customs, import, shipping, or regulatory requirements, we may reasonably adjust shipping methods, shipment quantities, or split shipments.

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SECTION 9 - RETURNS, EXCHANGES, AND REFUNDS

Returns, cancellations, exchanges, and refunds are governed by the Refund Policy published on this Site.

Because certain products are hygiene-sensitive or intended for personal use, opened, used, damaged, or otherwise non-resalable products may not be eligible for return or exchange to the extent permitted by applicable law.

Where a product is defective, materially different from the item ordered, or incorrectly supplied due to our error, we will handle the matter in accordance with the Refund Policy and applicable law.

Nothing in these Terms limits any mandatory right to a refund, replacement, repair, or other remedy provided by applicable consumer protection law.

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SECTION 10 - PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, specifications, images, colors, and other information displayed on the Site are accurate.

However, colors and appearance may vary depending on your screen, device, browser, lighting conditions, or display settings.

Product packaging, design, specifications, or other non-material aspects may change without notice where the change does not materially affect the essential nature or intended use of the product.

We may limit product quantities or discontinue products at our reasonable discretion.

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SECTION 11 - CONTACT LENS USE AND HEALTH INFORMATION

Contact lenses are products worn directly on the eyes and must be used appropriately.

You are responsible for reviewing and following all product instructions, replacement schedules, hygiene requirements, warnings, and other usage information supplied with or relating to the product.

If you are unsure about your prescription, corrective power, cylinder, axis, fit, or any other vision-related requirement, you should consult a licensed eye-care professional before purchasing or using contact lenses.

If you experience pain, redness, discomfort, abnormal vision, excessive tearing, irritation, or any other unusual symptoms while wearing contact lenses, discontinue use immediately and seek appropriate professional medical advice.

Information provided on the Site is for general product information purposes and is not intended to replace diagnosis, treatment, prescription, or advice from a qualified healthcare professional.

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SECTION 12 - PROHIBITED USES

You may not use the Site or Services:

• for any unlawful or fraudulent purpose;
• to violate any applicable law or regulation;
• to infringe our intellectual property rights or the rights of others;
• to provide false or misleading information;
• to impersonate another person;
• to conduct unauthorized payment or fraudulent transactions;
• to transmit malware, viruses, or other harmful code;
• to gain unauthorized access to our systems or networks;
• to interfere with the security or operation of the Site;
• to scrape, crawl, copy, harvest, or commercially exploit Site content without authorization; or
• in any other manner that materially interferes with the lawful operation of the Services.

We may restrict or terminate access where reasonably necessary to protect customers, the Site, our systems, or our legal rights.

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SECTION 13 - INTELLECTUAL PROPERTY

All trademarks, trade names, logos, product photographs, text, designs, graphics, videos, software, and other content available through the Site are owned by or licensed to LUMINIX LIMITED or the applicable rights holder.

No content may be copied, reproduced, modified, distributed, published, sold, commercially exploited, or otherwise used beyond what is permitted by applicable law without prior permission from the relevant rights holder.

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SECTION 14 - THIRD-PARTY SERVICES AND LINKS

Our Services may rely on third-party service providers, including Shopify, payment processors, delivery companies, analytics services, marketing platforms, and other technology providers.

Your use of certain third-party services may also be subject to the terms and privacy policies of those third parties.

The Site may contain links to websites operated by third parties.

We do not control and are not responsible for the content, security, availability, or practices of independent third-party websites, except to the extent required by applicable law.

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SECTION 15 - PERSONAL INFORMATION

Our collection, use, retention, transfer, and disclosure of personal information are governed by the Privacy Policy published on the Site.

We process personal information in accordance with applicable privacy and data protection laws.

Information may be processed by our affiliates, contractors, payment processors, logistics providers, and other service providers where reasonably necessary to operate the Services, subject to applicable legal requirements.

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SECTION 16 - SERVICE AVAILABILITY AND CHANGES

We may modify, suspend, or discontinue all or part of the Services where reasonably necessary, including for:

• system maintenance or upgrades;
• security incidents;
• technical failures;
• interruptions to third-party services;
• legal or regulatory requirements;
• force majeure events; or
• other operational reasons.

Where reasonably practicable, we will provide appropriate notice of material interruptions or changes.

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SECTION 17 - DISCLAIMER AND LIMITATION OF LIABILITY

We will use reasonable care and skill in providing the Services.

To the maximum extent permitted by applicable law, we will not be liable for losses caused solely by events outside our reasonable control, including carrier delays, customs processing, telecommunications failures, natural disasters, governmental restrictions, or similar events.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, willful misconduct, gross negligence where applicable, or death or personal injury where such liability cannot lawfully be excluded.

To the extent permitted by applicable law, our aggregate liability arising directly from a particular order may be limited to the amount actually paid to us for the order giving rise to the claim.

Nothing in this Section limits any non-excludable consumer rights available under mandatory applicable law.

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SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify LUMINIX LIMITED and its officers, employees, affiliates, and service providers against reasonable losses, claims, or expenses arising directly from your unlawful use of the Services, your material breach of these Terms, or your infringement of the rights of a third party.

This Section does not apply to losses caused by our own breach, negligence, or misconduct to the extent prohibited by applicable law.

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SECTION 19 - TERMINATION OR RESTRICTION OF SERVICE

We may suspend or terminate your access to the Services, cancel or hold orders, or take other reasonably necessary action where you materially breach these Terms, engage in fraud or unlawful activity, misuse the Site, or present a material security or operational risk.

Any rights or obligations that by their nature should survive termination will remain in effect.

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SECTION 20 - CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in law, regulation, our business operations, or the Services.

The latest version will be posted on this page together with the date of the most recent update.

Where a change is material, we will make reasonable efforts to provide appropriate notice.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

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SECTION 21 - SEVERABILITY

If any provision of these Terms is determined by a competent authority to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in full force and effect.

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SECTION 22 - ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, product-specific notices, and any other policies expressly incorporated by reference, constitute the agreement governing your use of the Site and purchases through the Site.

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SECTION 23 - GOVERNING LAW

These Terms, your use of the Site, and any sales contract entered into through the Site shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

Nothing in this Section deprives a consumer of any protection that cannot lawfully be excluded under the mandatory laws applicable in the consumer's country or place of residence.

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SECTION 24 - JURISDICTION

Subject to any mandatory consumer protection law that provides otherwise, the courts of the Hong Kong Special Administrative Region shall have exclusive jurisdiction at first instance over any dispute arising out of or relating to these Terms, the Site, the Services, or purchases made through the Site.

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SECTION 25 - CONTACT INFORMATION

Questions regarding these Terms may be sent to:

LUMINIX LIMITED
Company Registration No.: 79250339

Address:
Units 507-508, 5/F,
China Insurance Group Building,
141 Des Voeux Road Central,
Central, Hong Kong

Email: luminixeye@naver.com
Phone: +82-10-9086-6096

Customer Support Hours:
Monday-Friday, 10:00-12:00 / 13:00-17:00
(excluding weekends, Korean public holidays, and year-end/New Year holidays)